Refund policy

Replacement Policy

We want your SL Gifts order to arrive correctly and in good condition. We offer replacements if you receive a wrong item or a defective item.

How to request a replacement

Contact ljdigitalenterprises@gmail.com or WhatsApp +91 63763 79188 with your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and guide you through the replacement process. Please contact us before sending an item back so we can provide the correct instructions.

Personalised orders

Frames are personalised using the photos, names and text supplied for your order. Please check these details carefully before submitting them. If we send an incorrect or defective item, contact us for a replacement.

For any other return, cancellation or refund request, contact us with your order details so we can review the request under the applicable consumer law. This policy does not limit any rights or remedies available to you under applicable law.